The short version
The full terms follow below and are the ones that count. The main points:
- The game is in closed beta: progress can be reset and things will change.
- An account is for one person. Keep your password and recovery code to yourself.
- Play fair: no cheats, bots, exploits, real-money trading or harassment.
- Donations are voluntary and final. Donate Points and items have no cash value.
- A chargeback suspends the account and takes back what the payment bought.
About these terms
Chronicles of Shade is a fantasy MMORPG you play in your browser. It is operated by Orbitale Interactive Co., Ltd., a company registered in Taiwan ("we" or "us"). These terms are the agreement between you and us for the game, this website and the Cash Shop (together, "the game and the services").
By creating an account or playing, you accept these terms and our privacy policy. If you do not accept them, please do not create an account or play.
The closed beta
The game is in a closed beta: it is unfinished and still being built. During the beta, and when it ends:
- characters, items, levels and other progress may be reset or wiped, in part or in full;
- features, rates, the Cash Shop and the balance of the game change, sometimes without notice;
- the game may go offline for updates, fixes and tests.
A reset can include Donate Points and what they bought, unless we announce otherwise before it happens. If you find a bug, please report it to us instead of using it.
Who can play
You must be at least 13 years old to create an account. If you are under 18, or under the age of adulthood where you live, a parent or guardian must agree to these terms with you, and you may donate only with their permission. If we learn that an account belongs to a child under 13, we close it and delete its data.
Your account
- An account belongs to one person: you. Do not share, lend, sell, buy or trade it.
- Keep your password, your security answer and your recovery code secret and safe. Our staff will never ask for your password.
- You are responsible for what happens on your account. If you think someone else has used it, change your password and tell us.
- Account and character names must not be offensive or pretend to be staff or someone else. We may change or remove a name that is.
If you lose both your password and your recovery code, we may not be able to give the account back.
Rules of play
Play fair and treat other players well. You must not:
- cheat, or use hacks, changed game files or any tool that reads or changes the game in ways it does not allow;
- use bots, macros or scripts that play for you, apart from the game's own features such as Auto Farm;
- use a bug or an exploit to gain an advantage (report it to us instead);
- buy, sell or trade accounts, characters, items, penya or services for real money or anything outside the game;
- harass, threaten, insult or discriminate against anyone, or share another person's private information;
- scam other players, pretend to be staff, or spam;
- attack or overload the servers, or try to get into them or into other players' accounts.
When rules are broken
Depending on how serious it is and how often it happens, we may:
- give you a warning;
- mute you in chat;
- take away items, penya or progress gained by breaking the rules;
- suspend the account for a time;
- ban the account for good, together with other accounts used for the same thing.
In serious cases, such as cheating, fraud or threats, we may act at once and without a warning. If you think we made a mistake, contact us and we will look at it again. A suspension or a ban does not give a refund of donations.
Donations
Chronicles of Shade is free to play. Donating is voluntary: it helps pay for the servers and for building the game, and it is never needed to play.
A donation gives Donate Points (DP), which we add to the account you name once we have confirmed the payment. You spend them in the game's Cash Shop on in-game items. If your points have not arrived within 7 days, contact us.
Donate Points, Vote Points, penya, items and everything else in the game are virtual items. You may use them in the game while your account is in good standing, but you do not own them. They have no cash value, cannot be exchanged for money or anything outside the game, and cannot be moved to another account except in the ways the game itself allows, such as a trade between characters. We may change the Cash Shop, its items and their prices, and how items work in the game, at any time.
Payments are handled by the payment service you pay with, such as a bank, a card or an e-wallet, under its own terms. We never receive or keep your card number or your login for that service.
Refunds
Donations are final. We do not give refunds, including when you change your mind, when an account is suspended or banned, when the game changes, or when the beta resets. The only exceptions are:
- where the law where you live gives you a right to a refund;
- a duplicate charge: you were charged twice for the same donation;
- a donation that was never delivered: the payment went through, but the Donate Points did not reach your account and we cannot deliver them.
For a duplicate charge or a donation that was not delivered, contact us within 30 days of the payment, with your account name and the payment's reference number. We fix it in the game where we can; otherwise we refund the payment to the way you paid.
Chargebacks and payment disputes
If something is wrong with a payment, contact us first: most problems are quick to fix. If you open a chargeback or a dispute about a donation with your bank, card or payment service instead:
- the account that got the donation is suspended while the dispute is open;
- we remove the Donate Points of that payment and, where we can, the items bought with them and what those items gave the account;
- we answer the dispute with our records of the donation and its delivery;
- repeated disputes, or a false one about a donation that was delivered, lead to a permanent ban.
If the dispute ends in our favour or you withdraw it, we can lift the suspension. If someone donated with your card or from your account without your permission, tell us as soon as you can.
Keeping the game running
We built Chronicles of Shade to last, and we work every day to keep the game online and your progress safe. Like any online game, it needs maintenance and updates, so now and then it goes offline for a while, sometimes without notice. To fix a bug, an exploit or a fault, we may also roll the game back to an earlier save, which can undo recent progress.
The game keeps growing: we add to it and change its content, systems and balance as we build it.
Using the game
We let you use the game and the services for your own play, not for business, as long as you follow these terms. You may not copy, sell or rent the game or its files, run your own copy of its servers, or make money from the game and the services, unless we allow it in writing. Playing does not make you the owner of anything in the game and the services.
What you write in the game, such as chat and names, stays yours, but you let us store it, show it to other players and moderate it, as running the game needs.
Limits of liability
The game and the services are provided as they are and as available, as a beta that is free to play. As far as the law allows:
- we are not responsible for indirect losses or losses we could not foresee, for lost data, virtual items or progress, or for problems outside our control, such as internet outages, attacks, payment services or what other players do;
- where we are responsible, our total liability to you is limited to what you donated in the 12 months before your claim.
Nothing in these terms takes away rights that the law gives you and that cannot be given up by agreement, or limits our liability where the law does not allow it to be limited.
Ending your account
You can stop playing at any time, and you can ask us to delete your account by contacting us. Deleting is permanent and does not refund anything in the account, Donate Points included.
We may suspend or close an account as these terms describe. The parts on donations, refunds, chargebacks and liability still apply after an account ends.
Changes to these terms
We may update these terms as the game grows or the law changes. The version and the date at the top of this page tell you which terms you are reading. We announce important changes in the game, on our Discord or on our Facebook Page before they take effect, unless a change is needed sooner for legal or safety reasons. If you keep playing after a change, you accept the new terms; if you do not accept them, stop playing, and you can ask us to delete your account.
Governing law
These terms are governed by the laws of Taiwan (Republic of China), and the Taiwan Taipei District Court is the court of first instance for any dispute about them. This does not take away any protection that the laws where you live give you and that cannot be excluded by agreement. If we disagree about something, contact us first: most problems can be settled that way. If a court finds part of these terms invalid, the rest still applies.
